General Rental Terms

Last updated: May 2026.

1. General Terms of Use

1.1. These General Terms govern the rights and obligations between Movelle Mobility d.o.o., Radnička cesta 184, 10000 Zagreb, VAT: HR74327129013 (hereinafter: the “Lessor”) and the individual or legal entity renting a vehicle (hereinafter: the “Renter”).

1.2. These General Terms form an integral part of every vehicle rental agreement.

1.3. By signing the agreement, the Renter confirms that they have read, understood, and fully accept these General Terms.

2. Rental Terms

2.1. A vehicle may be rented by a person who:

• is over 21 years of age,
• holds a valid Category B driving licence for at least two years,
• holds a valid identification document.

2.2. Only persons listed in the rental agreement are permitted to drive the vehicle.

2.3. The Lessor reserves the right to refuse a vehicle rental without providing additional justification.

3. Reservations

3.1. A vehicle reservation is considered confirmed once it has been approved by the Lessor.

3.2. The Lessor reserves the right to replace the reserved vehicle with another vehicle of the same or a higher category in the event of unforeseen circumstances or unavailability of the reserved vehicle.

3.3. The Lessor reserves the right to cancel a reservation in cases of force majeure, technical issues, or other unforeseen circumstances.

4. Vehicle Pickup and Return

4.1. The Renter takes over the vehicle in a technically sound, clean, and well-maintained condition.

4.2. By signing the agreement, the Renter confirms that they have inspected the vehicle and have no objections to its condition, except for any previously recorded damages.

4.3. The Renter is obliged to return the vehicle:

• within the agreed rental period,
• at the agreed location,
• in the same condition in which it was received,
• with all accompanying equipment and documentation.

4.4. In the event of late return of the vehicle, the Lessor is entitled to charge an additional rental day and any related costs.

4.5. The Renter is liable for any damage, loss, and costs incurred during the rental period.

5. Use of the Vehicle

5.1. The Renter is obliged to use the vehicle carefully, responsibly, and in accordance with applicable traffic regulations of the Republic of Croatia.

5.2. The following is prohibited:

• use of the vehicle for racing, testing, or sports competitions,
• allowing the vehicle to be used by unauthorised persons,
• driving under the influence of alcohol, drugs, or other intoxicating substances,
• use of the vehicle for illegal activities,
• intentional or negligent damage to the vehicle,
• smoking inside the vehicle.

5.3. The Renter is obliged to regularly check the condition of the vehicle and immediately report any fault, damage, or technical issue without delay.

6. Mileage

6.1. Mileage conditions are defined at the time of reservation or in the rental agreement.

6.2. In the event that the agreed mileage limit is exceeded, the Lessor is entitled to charge additional costs in accordance with the applicable price list.

7. Use of the Vehicle Outside the Republic of Croatia

7.1. Use of the vehicle outside the Republic of Croatia is permitted only with prior approval from the Lessor.

7.2. The Lessor reserves the right to restrict the use of the vehicle in certain countries.

7.3. The Renter bears full responsibility for all costs, fines, damages, or consequences arising from the use of the vehicle outside the Republic of Croatia in violation of the agreed terms.

8. Insurance and Liability

8.1. All vehicles are insured in accordance with applicable laws of the Republic of Croatia.

8.2. The Renter is liable for:

• traffic and parking fines,
• damage caused by improper use of the vehicle,
• loss of keys, documents, or vehicle equipment,
• damage to the vehicle interior,
• damage caused by gross negligence or failure to comply with contractual obligations.

8.3. In the event of a traffic accident, theft, or vehicle damage, the Renter is obliged to:

• immediately notify the police when required,
• inform the Lessor without delay,
• provide all necessary documentation and reports.

8.4. Failure to comply with the obligations set out in the previous clause may result in the Renter losing insurance coverage rights and being held liable for the full amount of damages.

9. Payment and Security Deposit

9.1. The Renter undertakes to pay all rental costs in accordance with the agreement and the applicable price list.

9.2. The Lessor may request a security deposit upon vehicle pickup as a guarantee for potential additional costs, damages, traffic fines, or other obligations of the Renter.

9.3. The amount of the deposit is determined based on the vehicle category and rental conditions.

9.4. The deposit may be secured via bank card authorization or another agreed payment method.

9.5. After the proper return of the vehicle and settlement of all obligations by the Renter, the deposit is refunded, or the authorization is released in accordance with the rules of the bank or payment service provider.

9.6. The Lessor reserves the right to partially or fully retain the deposit to cover:

• damage to the vehicle,
• missing equipment,
• additional cleaning,
• traffic and parking fines,
• late return of the vehicle,
• other costs arising from breach of the agreement or these General Terms.

10. Additional Costs

10.1. Additional costs may include:

• extension of the rental period,
• additional vehicle cleaning,
• administrative costs for processing fines and damages,
• lost equipment or documentation,
• emergency service costs caused by improper vehicle use.

11. Personal Data Protection

11.1. Movelle Mobility d.o.o. processes users’ personal data solely for the purpose of vehicle rental execution, user communication, and compliance with legal obligations.

11.2. More information on personal data processing is available in the Privacy and Usage Policy on movelle.hr.

12. Final Provisions

12.1. All relations between the Lessor and the Renter are governed by the laws of the Republic of Croatia.

12.2. In case of disputes, the competent court in Zagreb shall have jurisdiction.

12.3. The Lessor reserves the right to amend these General Rental Terms at any time.

12.4. These General Rental Terms enter into force on the date of publication on movelle.hr.